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digital acceleration

HGS Healthcare future-class digital series: Front-office accelerators

Reetha Menon and Abhishek Danturti Sharma of HGS Healthcare describe three front-office accelerators that are proving to be increasingly critical: voice contact flow, web context channel, and the ultra agent.
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3 fresh ideas for winning the war for healthcare talent

Myles Kevern and Scott King of HGS Healthcare explain how healthcare providers can gain a competitive edge in recruiting and retention (and contain costs!) in today's tight labor market.
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COVID-19 vaccine vials

COVID-19: Promoting vaccine acceptance and addressing hesitancy

Donna Martin SVP Healthcare Business Developme…
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Payment integrity and healthcare costs shown with money, stethoscope, and calculator

3 payment integrity imperatives in post-pandemic healthcare

HGS Healthcare leaders identify three main factors behind heightened payment integrity (PI) pressures post-pandemic (i.e., volumes and resources, regulation changes, telehealth) and explain how PI solution experts can help payers reduce those pressures.

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