Transformative AI to Revamp Prior Authorizations Tech enablement drives lower costs, lessened provider abrasion Health plans are unnecessarily burdened by administrative tasks such as prior
Three healthcare cloud myths, debunked With ever-increasing, rigid regulations, and the most sensitive personal data of any industry, healthcare has walked slowly toward technology and
Health insurance plans can renew their focus on measurement of Voice of the Customer survey feedback to improve customer engagement, loyalty and retention.
Reetha Menon and Abhishek Danturti Sharma of Sagility describe three front-office accelerators that are proving to be increasingly critical: voice contact flow, web context channel, and the ultra agent.
Reetha Menon and Abhishek Danturti Sharma of Sagility describe three front-office accelerators that are proving to be increasingly critical: voice contact flow, web context channel, and the ultra agent.
Myles Kevern and Scott King of Sagility explain how healthcare providers can gain a competitive edge in recruiting and retention (and contain costs!) in today’s tight labor market.
Sagility leaders identify three main factors behind heightened payment integrity (PI) pressures post-pandemic (i.e., volumes and resources, regulation changes, telehealth) and explain how PI solution experts can help payers reduce those pressures.
Sagility’s Ramesh Murugesan describes challenges in data science deployments, how to build a healthcare data culture, and the importance of the democratization of data and analytics.
Over the past 18 months, healthcare providers have grappled with historic cost and care challenges. The COVID-19 pandemic has increasingly forced providers to assess new areas of transformation to unlock operational value and cost efficiencies.
In recent years, the healthcare industry has increasingly been paying attention to the error rates in health plan directories. Undependable directories create poor member experience
A recent study by Tempkin Group showed when individuals have a positive emotional association with a specific brand, they are 8.4 times more likely to trust the company, 7.1 times more likely to purchase more and 6.6 times more likely to forgive a company’s mistake.
Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
Healthcare LLC, doing business as Sagility™). All rights reserved.