Case Study: Healthcare
Intake expertise takes a new line of business from inception to $100 million in 3 years
Entering the genetic testing market is extremely costly; this client turned to HGS to offset some of those costs
In just three years, this client’s genetic testing business line grew from inception ($0) to over $100 million per year in revenue. By moving the lowest-tiered support work to agents, the client achieved savings of 19%.