Case Study: Healthcare
Steering nearly 60% collections improvement for a health system
HGS grows role from supplier to consultative provider of propensity-to-pay analytics and strategy
300 FTEs
Services
- A/R resolution services: Day 1
- Aged A/R
- Small balance
- Specialty A/R
Locations
- Hyderabad, India
- Chennai, India
- El Paso, Texas
- Cranbury, New Jersey
The solution
The client’s goal was to improve collections, reduce A/R and minimize the cost to collect. The client struggled to collect from a large pool of smaller workers’ compensation payers with very few results. HGS incorporated the state’s statutory appeal process into the client’s workflow, resulting in increased collections and a reduction in A/R aging by nearly 60 percent.
Results
With HGS’s expertise, the client’s A/R aging decreased from approximately 45% of the A/R aged >90 days to approximately 20% of the A/R aged >90 days.
Today this HGS team works as an extension of the client’s in-house team, always on standby to assist the client in any way required—with fast ramp of agile, talented resources to support staffing at any scale, at any location. The relationship has evolved from client-vendor to that of trusted partners.
Significantly decreased A/R aging by
56%
