Image of abstract concept of identifying customer needs

The human side of healthcare analytics

A recent study by Tempkin Group showed when individuals have a positive emotional association with a specific brand, they are 8.4 times more likely to trust the company, 7.1 times more likely to purchase more and 6.6 times more likely to forgive a company’s mistake.
u=image of two doctors
Texas Covered event feature

Texas Association of Health Plans

Austin, TX
November 8-10, 2021
Image of HFMA theme

HFMA annual conference

Minneapolis, MN, and online
November 8-10, 2021
Photo collage of Washington DC

ACAP CEO Summit 2021

The Capital Hilton
Washington, DC October 28-29, 2021
Image of two men shaking hands

Special Needs Plan Alliance 18th Annual Fall Forum

Location: Virtual
October 25-26, 2021
Image of CA Health Plans conference

California Association of Health Plans annual conference

San Diego, CA
October 11-13, 2021
covid vaccine bandage

Three ways healthcare engagement models differ from other industries

Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
Image three people wearing masks and discussing COVID vaccine
Image of a nurse consoling a patient
Image of medical billing

Connect with our experts

X