The uberification of health insurance

Digital transformation for improved member experience and operational efficiency

In this eBook

This four-page eBook examines how Uber disrupted taxi and transportation services with digital transformation as a means to inspire health insurers to reimagine and digitize the member experience.

The HGS Healthcare-affiliated authors, Anand Natampalli and Mark Poling, itemize some of the challenges of digital member engagement and explain how some of those obstacles may be addressed using cloud-based platforms.

Image of a triangle depicting the challenges of digital engagement with customers

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NelsonHall’s latest recognition has assessed and evaluated HGS’s value proposition for Marketing Business Process Services. With critical identification of techniques, trends and benefits, the report reflects HGS’s ability to meet future client requirements as well as delivering immediate benefits to Marketing BPS clients with a specific focus on end-to-end support.

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About Hinduja Global Solutions (HGS)

A global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital transformation with deep domain expertise focusing on back office processing, contact centres, traditional and digital customer care, and HRO solutions to deliver transformational impact to clients. Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 41,110 employees across 59 delivery centres in seven countries.