Create positive first impressions, even under pressure
Choosing a healthcare plan is complicated. And unfortunately, it’s often a dreaded task — one that consumers want to avoid or rush through.
That’s why it’s important to meet consumers more than halfway, with a smile. They want quick and accurate closure, but they need empathy and education to choose wisely.
Whether your biggest pain point is lost members, extraordinary contact center wait times, or lengthy process turnaround times, our team will create positive first impressions and delight your members.
HGS Healthcare provides a full range of friendly contact center solutions.
- Onshore, nearshore, and offshore support
- Customer service and back office agents
- Truly omnichannel contact centers
- Intuitive self-service options
- Operational, predictive, and voice of the customer analytics
- Customer journey and plan/claims process mapping