After nearly 30 years of business process management, we have a pulse on all the preferred payer platforms. Operating as a seamless extension of your team, we can fully embrace your existing technology stack.
When a payer is open to technological enhancements, we often recommend our purpose-built, intelligent interaction analytics platform (IIAP). Our IIAP features a unified dashboard that combines voice, text, and structured data analytics, a speech recognition toolkit, and prebuilt natural language processing (NLP) rules designed to analyze voice of the customer.
Our concierge self-service engagement solution includes a conversational AI-bot to answer top member inquiries – allowing payers to deflect calls and resolve issues with web-based chatbots and visual interactive voice response (VIVR).
Our tech decisions are based on journey mapping, alignment with top call drivers, potential cost savings, and opportunities to improve up-stream and downstream processes to reduce member effort and improve value.