Global Locations

Jamaica


Smarter experiences. Better outcomes. Optimized processes.

Photo of Anand Biradar

Photo of Anand Biradar

“Last year was unique—there was no playbook to manage the pandemic, and it came really fast. Yet our Jamaica team surpassed client expectations by operating just as efficiently and effectively as before. Differentiated strongly by our work culture and teamwork, we managed seamless operational performance, and the client experience ballooned. We recorded 25% growth, created 1,000 more jobs, and our employee experience scores made history by setting a very high benchmark.”

Anand Biradar, SVP and Country Head, Jamaica

Jamaica successes


Ready. Resourceful. Resilient.

Icon of 62 PNS at Jamaica location
62 NPS score for
BPO clients

Icon of 83 NPS among Jamaica employees
83 employee NPS

Icon of 3600 + team members at Jamaica location
3,600+ team members
strong

Icon of 60% work at home model
60% of staff moved to
work-at-home model

icon of 25% percent revenue increase
25% revenue growth for FY 2021

Performance bonuses awarded
High energy work culture

Icon of jobs
1,000 new jobs created in FY 2021

“According to U.S. contact center decision-makers, Jamaica rose to become the most favored American nearshore location…. Jamaica has graduated from a promising nearshore hub into a beachhead for outsourcers seeking to expand service delivery into the larger English-speaking world….

— Sean Goforth, Ryan Strategic Advisory, NEARSHORE 2021: A New Service Delivery Paradigm, July 2021

Jamaica’s performance among all the HGS [Healthcare] locations is a testament to the strength and resilience of the Jamaican worker, but also the wider Global Services Sector (GSS). The fact that we were able to do so well also shows the enormous potential to be tapped in the GSS, and we will continue to support this sector, which is already playing a major role in further developing Jamaica.”

— JAMPRO GSS Programme Director Marjorie Straw

Our locations

We are a global leader in business process management (BPM).

Jamaica (Worthington)

12-14 Worthington Terrace
Kingston 10, Jamaica

Jamaica (Saxthorpe)

7 Saxthorpe Avenue
Kingston 8, Jamaica

Jamaica (113 Constant Spring)

113 Constant Spring Road
Kingston 8, Jamaica

Jamaica (118 Constant Spring)

118 Constant Spring Road
Kingston 8, Jamaica

Solutions that offer peace of mind in moments of crisis

Many of our contact center employees in Jamaica and around the world have successfully transitioned to remote operations. Learn more about the Work@Home program, and contact us below for a free consultation.

Connect with our experts >

Experience Jamaica


Whether you have current contact center operations in Jamaica or are considering the area for the first time, We invite you to virtually tour our modern site in the capital city of Kingston, Jamaica.

HGS Healthcare Jamaica: Recognized leadership


Glassdoor logoWe ranked in the top 10 best companies to work for in Jamaica (2020)

IAOP Impact Sourcing ChampionsWe were recognized by IAOP for employee impact sourcing in Jamaica (2020)

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