Global Locations
Jamaica
Smarter experiences. Better outcomes. Optimized processes.
Global Locations
Smarter experiences. Better outcomes. Optimized processes.
“Last year was unique—there was no playbook to manage the pandemic, and it came really fast. Yet our Jamaica team surpassed client expectations by operating just as efficiently and effectively as before. Differentiated strongly by our work culture and teamwork, we managed seamless operational performance, and the client experience ballooned. We recorded 25% growth, created 1,000 more jobs, and our employee experience scores made history by setting a very high benchmark.”
— Anand Biradar, SVP and Country Head, Jamaica
Ready. Resourceful. Resilient.
62 NPS score for
BPO clients
83 employee NPS
3,600+ team members
strong
60% of staff moved to
work-at-home model
25% revenue growth for FY 2021
High energy work culture
1,000 new jobs created in FY 2021
“According to U.S. contact center decision-makers, Jamaica rose to become the most favored American nearshore location…. Jamaica has graduated from a promising nearshore hub into a beachhead for outsourcers seeking to expand service delivery into the larger English-speaking world….”
— Sean Goforth, Ryan Strategic Advisory, NEARSHORE 2021: A New Service Delivery Paradigm, July 2021
Jamaica’s performance among all the HGS [Healthcare] locations is a testament to the strength and resilience of the Jamaican worker, but also the wider Global Services Sector (GSS). The fact that we were able to do so well also shows the enormous potential to be tapped in the GSS, and we will continue to support this sector, which is already playing a major role in further developing Jamaica.”
— JAMPRO GSS Programme Director Marjorie Straw
12-14 Worthington Terrace
Kingston 10, Jamaica
7 Saxthorpe Avenue
Kingston 8, Jamaica
113 Constant Spring Road
Kingston 8, Jamaica
118 Constant Spring Road
Kingston 8, Jamaica
Kingston
12-14 Worthington Terrace
Kingston 10, Jamaica
7 Saxthorpe Avenue
Kingston 8, Jamaica
113 Constant Spring Road
Kingston 8, Jamaica
118 Constant Spring Road
Kingston 8, Jamaica
Many of our contact center employees in Jamaica and around the world have successfully transitioned to remote operations. Learn more about the Work@Home program, and contact us below for a free consultation.
Whether you have current contact center operations in Jamaica or are considering the area for the first time, We invite you to virtually tour our modern site in the capital city of Kingston, Jamaica.
We ranked in the top 10 best companies to work for in Jamaica (2020)
We were recognized by IAOP for employee impact sourcing in Jamaica (2020)