“Last year was unique—there was no playbook to manage the pandemic, and it came really fast. Yet our Jamaica team surpassed client expectations by operating just as efficiently and effectively as before. Differentiated strongly by our work culture and teamwork, we managed seamless operational performance, and the client experience ballooned. We recorded 25% growth, created 1,000 more jobs, and our employee experience scores made history by setting a very high benchmark.”
— Anand Biradar, SVP and Country Head, Jamaica
Ready. Resourceful. Resilient.
62 NPS score for
BPO clients
83 employee NPS
3,600+ team members
strong
60% of staff moved to
work-at-home model
25% revenue growth for FY 2021
High energy work culture
1,000 new jobs created in FY 2021
“According to U.S. contact center decision-makers, Jamaica rose to become the most favored American nearshore location…. Jamaica has graduated from a promising nearshore hub into a beachhead for outsourcers seeking to expand service delivery into the larger English-speaking world….”
— Sean Goforth, Ryan Strategic Advisory, NEARSHORE 2021: A New Service Delivery Paradigm, July 2021
Jamaica’s performance among all the HGS [Healthcare] locations is a testament to the strength and resilience of the Jamaican worker, but also the wider Global Services Sector (GSS). The fact that we were able to do so well also shows the enormous potential to be tapped in the GSS, and we will continue to support this sector, which is already playing a major role in further developing Jamaica.”
— JAMPRO GSS Programme Director Marjorie Straw
We are a global leader in business process management (BPM).
12-14 Worthington Terrace
Kingston 10, Jamaica
7 Saxthorpe Avenue
Kingston 8, Jamaica
113 Constant Spring Road
Kingston 8, Jamaica
118 Constant Spring Road
Kingston 8, Jamaica
Kingston
12-14 Worthington Terrace
Kingston 10, Jamaica
7 Saxthorpe Avenue
Kingston 8, Jamaica
113 Constant Spring Road
Kingston 8, Jamaica
118 Constant Spring Road
Kingston 8, Jamaica
Many of our contact center employees in Jamaica and around the world have successfully transitioned to remote operations. Learn more about the Work@Home program, and contact us below for a free consultation.
Whether you have current contact center operations in Jamaica or are considering the area for the first time, We invite you to virtually tour our modern site in the capital city of Kingston, Jamaica.
We ranked in the top 10 best companies to work for in Jamaica (2020)
We were recognized by IAOP for employee impact sourcing in Jamaica (2020)
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Krishna Kumar
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Krishna Kumar2021-02-26 08:09:002021-09-08 13:04:16COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar2021-02-22 09:07:002021-07-30 08:25:43Modernizing your contact center: The first step toward a more engaging patient experience
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Kimberly Dou
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Kimberly Dou2021-02-12 19:40:142021-12-09 17:05:40HGS Healthcare team placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Virgil Wong
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Virgil Wong2021-02-08 17:05:592021-12-24 12:33:50For better RCM, prioritize people and track with technology
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Krishna Kumar
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Krishna Kumar2021-02-04 08:50:002021-07-30 08:26:32258+ healthcare revenue cycle companies to know | 2020
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Virgil Wong2021-02-01 17:06:512021-07-30 08:31:46Preventing and appealing clinical denials with analytics, automation, and AI
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Virgil Wong
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Virgil Wong2021-01-20 19:46:542021-07-30 08:30:15COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar
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Krishna Kumar2021-01-13 08:58:002021-07-30 08:27:19Three digitized ways to improve the member experience
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Virgil Wong
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Virgil Wong2021-01-06 22:07:382021-07-30 08:27:45A COVID-19 update from our company’s consulting physician
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Krishna Kumar
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Krishna Kumar2021-01-05 09:05:002021-07-30 13:27:49Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay
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Kimberly Dou
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Kimberly Dou2020-12-16 16:09:002022-02-18 12:33:45Report | HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO
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Krishna Kumar
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Krishna Kumar2020-12-10 09:06:002021-07-30 13:28:13HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management
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Virgil Wong
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Virgil Wong2020-11-25 00:33:002021-09-14 11:32:15Member experience: Never a better time for digital enablement
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Michelle Caddey Maclean
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Michelle Caddey Maclean2020-10-15 17:32:002021-12-01 18:18:44Donna Martin, SVP of HGS Healthcare, is a Stevie award-winning “Female Executive of the Year – Business Services” for 2020
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Krishna Kumar
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Krishna Kumar2020-10-01 03:45:002021-09-12 17:51:45HGS introduces EDE Pathway Solution to streamline enrollment for health plan issuers to be utilized by brokers and consumers
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Virgil Wong
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Virgil Wong2020-09-22 17:00:142021-11-23 11:44:34Precision utilization management: Meeting patients where they are
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Krishna Kumar
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Krishna Kumar2020-08-27 04:06:002021-12-03 12:31:52Everest Group identifies HGS Healthcare team as a Major Contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®
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Virgil Wong
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Virgil Wong2020-08-05 12:48:472021-11-23 11:58:52Bridging provider-payer gaps with today’s technology
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Kimberly Dou
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Kimberly Dou2020-07-27 15:39:002022-02-22 06:58:50Report | Count on a star performer!
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Kimberly Dou
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Kimberly Dou2020-07-15 12:48:002021-12-03 12:36:19HGS Healthcare team members recognized with a 2020 IAOP Global Impact Sourcing Award
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Virgil Wong
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Virgil Wong2020-07-10 15:37:512021-09-12 16:40:384 ways that healthcare systems can manage denied claims
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Virgil Wong
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Virgil Wong2020-06-19 14:46:282021-09-12 16:39:47Healthcare customer engagement: Charting an empathetic experience
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Virgil Wong
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Virgil Wong2020-03-05 09:16:342021-11-26 09:55:49For a more holistic SDoH picture, look at social determinants of mental health
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Virgil Wong2020-02-05 11:02:302021-12-24 12:45:21Picking up the pace: Healthcare’s evolution to social media
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Kimberly Dou
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Kimberly Dou2020-01-15 09:51:002021-12-29 14:58:36Webinar | Social determinants of health: Your questions answered
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Virgil Wong
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Virgil Wong2020-01-06 18:02:142021-11-26 09:58:5120/20 vision: 9 trends at the heart of tomorrow’s healthcare
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Virgil Wong
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Virgil Wong2019-11-19 21:38:042021-12-24 12:30:10Medical credentialing: A safeguard worthy of significant support
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Virgil Wong
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Virgil Wong2019-09-10 20:54:392021-11-26 10:08:39Next frontier in healthcare claims automation
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Michelle Caddey Maclean
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Michelle Caddey Maclean2019-09-05 07:00:002021-09-12 17:52:29HGS hits $1 billion in recovered payments for healthcare systems’ toughest claims
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Virgil Wong
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Virgil Wong2019-08-27 20:12:502021-11-26 10:18:56Pre-pay, post-pay, and blended payment integrity: Prevention worth the cure
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Kimberly Dou
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Kimberly Dou2019-08-26 14:00:002022-02-22 07:00:54eBook | The uberification of health insurance
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Virgil Wong
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Virgil Wong2019-07-30 19:01:002021-11-26 10:26:27Pulse check on healthcare delivery transformation
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Virgil Wong
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Virgil Wong2019-06-19 00:13:582022-01-04 11:28:123 ways collaborative care can drive better outcomes
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Virgil Wong
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Virgil Wong2019-05-01 10:57:492022-01-04 11:25:18Volume-to-value shift drives surge in demand for revenue cycle management outsourcing
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Virgil Wong
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Virgil Wong2019-04-03 10:28:302022-01-04 11:24:224 ways healthcare BPO partnerships deliver
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Virgil Wong2019-02-20 12:13:162022-01-04 11:26:55Provider database management: Getting it right
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Virgil Wong2019-01-23 11:31:232022-01-04 11:20:49Re-engineer, automate to avoid claims errors