Global Locations


Smarter experiences. Better outcomes. Optimized processes.

Pushkar Misra

Pushkar Misra

“For our more than 10,000 diverse employees, work life goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”

Pushkar Misra, President & CEO, HGS Healthcare Philippines

Philippines successes

Ready. Resourceful. Resilient.

69 NPS scores for BPO clients
69 NPS score for
BPO clients

64 percent of leadership promoted internally
64% of leadership
promoted internally

more than 10,000 team members
10,000+ team members

90 percent of staff moved into work at home model
90% of staff moved to
work-at-home model

less than 2 percent of voluntary attrition
<2% voluntary attrition

Merit increases issued
Merit increases

internal promotions given
Internal promotions given

Performance bonuses awarded
Performance bonuses awarded

Icon of jobs
No layoffs due to pandemic

“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”

— Customer Care Director, Global Electronics Client

Solutions that offer peace of mind in moments of crisis

Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the Work@Home program here, and contact us below for a free consultation.

Connect with our experts >

Our locations

We are a global leader in business process management (BPM).

Bridgetowne ZETA Tower

11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines

Bridgetowne GIGA Tower

Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines

Aeon Northgate Alabang

7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines

Filinvest One Northgate Alabang

Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines

Plaza E Northgate Alabang

7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines

Ayala Techno Hub

Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines

SM Strata

17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines

Experience our Bridgetowne location

Whether you have current contact center operations in the Philippines or are considering the area for the first time, we invite you to virtually tour our Bridgetowne site in Manila.

Latest news and insights

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COVID-19: Promoting vaccine acceptance and addressing hesitancy

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3 payment integrity imperatives in post-pandemic healthcare

HGS Healthcare leaders identify three main factors behind heightened payment integrity (PI) pressures post-pandemic (i.e., volumes and resources, regulation changes, telehealth) and explain how PI solution experts can help payers reduce those pressures.
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Building a successful data culture in the post-pandemic healthcare reality

HGS Healthcare's Ramesh Murugesan describes challenges in data science deployments, how to build a healthcare data culture, and the importance of the democratization of data and analytics.
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Webinar | Aging in place: Integrating fall risk assessment to ward off frailty

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The human side of healthcare analytics

A recent study by Tempkin Group showed when individuals have a positive emotional association with a specific brand, they are 8.4 times more likely to trust the company, 7.1 times more likely to purchase more and 6.6 times more likely to forgive a company’s mistake.
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Texas Association of Health Plans

Austin, TX
November 8-10, 2021
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HFMA annual conference

Minneapolis, MN, and online
November 8-10, 2021
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ACAP CEO Summit 2021

The Capital Hilton
Washington, DC October 28-29, 2021
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Special Needs Plan Alliance 18th Annual Fall Forum

Location: Virtual
October 25-26, 2021
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California Association of Health Plans annual conference

San Diego, CA
October 11-13, 2021
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Three ways healthcare engagement models differ from other industries

Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
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IAOP Global Outsourcing 100 logo 2021
Image of a doctor holding a mobile phone

For better RCM, prioritize people and track with technology

Proper revenue cycle management (RCM) involves careful documentation of the entire patient journey. Once captured by a proficient employee, patient and member data can be handed over to AI-based systems to reveal insights.
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Preventing and appealing clinical denials with analytics, automation, and AI

U.S. hospitals lose $262 billion due to denied claims each year, representing 10% of the total claims paid. Unraveling the root cause of denials costs an average of $118 for each claim. Applying modern technology — such as analytics, automation, and artificial intelligence (AI) — can help to increase the number of clinical denials investigated, boost appeal effectiveness, and unearth root cause.
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COVID-19 and healthcare: 3 areas of market focus

COVID-19 has heightened the focus on optimized provider data management, utilization management, nurse triage, and telemedicine for payers and providers, both during and after the pandemic subsides.
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A COVID-19 update from our company’s consulting physician

Throughout 2020 and as we plan for 2021, HGS has trusted the…
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Member experience: Never a better time for digital enablement

Health plans are all too familiar with the challenges of member…
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Precision utilization management: Meeting patients where they are

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Bridging provider-payer gaps with today’s technology

Across the world, today’s healthcare organizations are sharing…
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4 ways that healthcare systems can manage denied claims

Healthcare systems can better manage denied claims by investing in the front office, improving coding and documentation with technology, improving denial turnaround times, and developing distinct workflows for denials and rejections.

Healthcare customer engagement: Charting an empathetic experience

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.
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For a more holistic SDoH picture, look at social determinants of mental health

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Picking up the pace: Healthcare’s evolution to social media

Healthcare has room to grow in providing a B2C social media experience for members/patients and, for several reasons, should pick up the pace of adoption.
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Webinar | Social determinants of health: Your questions answered

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Medical credentialing: A safeguard worthy of significant support

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Next frontier in healthcare claims automation

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Pre-pay, post-pay, and blended payment integrity: Prevention worth the cure

By Anju Sah, General Manager, Operations; HGS Healthcare Today’s…
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Pulse check on healthcare delivery transformation

This article was published in IAOP Pulse magazine. By Anand…
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3 ways collaborative care can drive better outcomes

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Volume-to-value shift drives surge in demand for revenue cycle management outsourcing

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Provider database management: Getting it right

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Re-engineer, automate to avoid claims errors

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