Global Locations

Philippines

Smarter experiences. Better outcomes. Optimized processes.

Pushkar Misra

Pushkar Misra

“For our more than 10,000 diverse employees, work life goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”

— Pushkar Misra, President & CEO, HGS Healthcare Philippines

Philippines successes

Ready. Resourceful. Resilient.

69 NPS scores for BPO clients
69 NPS score for
BPO clients

64 percent of leadership promoted internally
64% of leadership
promoted internally

more than 10,000 team members
10,000+ team members
strong

90 percent of staff moved into work at home model
90% of staff moved to
work-at-home model

less than 2 percent of voluntary attrition
<2% voluntary attrition

Merit increases issued
Merit increases
issued

internal promotions given
Internal promotions given

Performance bonuses awarded
Performance bonuses awarded

Icon of jobs
No layoffs due to pandemic

“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”

— Customer Care Director, Global Electronics Client

Solutions that offer peace of mind in moments of crisis

Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the Work@Home program here, and contact us below for a free consultation.

Connect with our experts >

Our locations

123456789

We are a global leader in business process management (BPM).

Bridgetowne ZETA Tower

11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979

Bridgetowne GIGA Tower

Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979

Aeon Northgate Alabang

7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

Filinvest One Northgate Alabang

Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

Plaza E Northgate Alabang

7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979

Ayala Techno Hub

Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979

SM Strata

17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979

Experience our Bridgetowne location

Whether you have current contact center operations in the Philippines or are considering the area for the first time, we invite you to virtually tour our Bridgetowne site in Manila.

Reserve your virtual tour today

Latest news and insights

Empty conference chairs

HGS Healthcare sponsoring the Intercompany Long-Term Care Insurance (ILTCI) Conference in March 2022

Austin, TX
November 8-10, 2021
COVID-19 vaccine vials

COVID-19: Promoting vaccine acceptance and addressing hesitancy

Donna Martin SVP Healthcare Business Developme…
a senior uses a grab bar

What are some minor changes for a safer home environment for seniors?

Man thinks about automation strategy with images of maps, data, digital icons superimposed on image" tit

How technology is improving healthcare outcomes

Payment integrity and healthcare costs shown with money, stethoscope, and calculator

3 payment integrity imperatives in post-pandemic healthcare

HGS Healthcare leaders identify three main factors behind heightened payment integrity (PI) pressures post-pandemic (i.e., volumes and resources, regulation changes, telehealth) and explain how PI solution experts can help payers reduce those pressures.
fingers typing on a keyboard

Building a successful data culture in the post-pandemic healthcare reality

HGS Healthcare's Ramesh Murugesan describes challenges in data science deployments, how to build a healthcare data culture, and the importance of the democratization of data and analytics.
Image of Henry and Anita

Webinar | Aging in place: Integrating fall risk assessment to ward off frailty

Donna Martin SVP Healthcare Business Developme…
medical billing and coding

5 provider coding myths, debunked

Over the past 18 months, healthcare providers have grappled with historic cost and care challenges. The COVID-19 pandemic has increasingly forced providers to assess new areas of transformation to unlock operational value and cost efficiencies.

HGS divests its Healthcare Services business

new healthcare law

Health plan guidance: 3 essentials for no-surprises Act compliance

In recent years, the healthcare industry has increasingly…
Image of a tablet and a stethoscope

Webinar | Social determinants of health: Impacting highest-need populations

Donna Martin SVP Healthcare Business Developme…
Everest Group Services PEAK logo

HGS Healthcare team recognized as a Major Contender for revenue cycle management (RCM) operations – Services PEAK Matrix® Assessment 2021

Image of abstract concept of identifying customer needs

The human side of healthcare analytics

A recent study by Tempkin Group showed when individuals have a positive emotional association with a specific brand, they are 8.4 times more likely to trust the company, 7.1 times more likely to purchase more and 6.6 times more likely to forgive a company’s mistake.
u=image of two doctors

Report | Recover lost revenue

Texas Covered event feature

Texas Association of Health Plans

Austin, TX
November 8-10, 2021
Image of HFMA theme

HFMA annual conference

Minneapolis, MN, and online
November 8-10, 2021
Photo collage of Washington DC

ACAP CEO Summit 2021

The Capital Hilton
Washington, DC October 28-29, 2021
Image of two men shaking hands

Special Needs Plan Alliance 18th Annual Fall Forum

Location: Virtual
October 25-26, 2021
Image of CA Health Plans conference

California Association of Health Plans annual conference

San Diego, CA
October 11-13, 2021

New CMS data interoperability rule takes effect July 1

covid vaccine bandage

COVID-19 vaccines for children: Timing, side effects, and more

Three ways healthcare engagement models differ from other industries

Healthcare engagement models differ from other industries in three ways: compliance needs, customer types, and org structures. A BPO can assist in minimizing differences to truly put customers first.
Image three people wearing masks and discussing COVID vaccine

How to talk to someone who’s hesitant to get the COVID-19 vaccine

Image of a nurse consoling a patient

Feds seek more vaccines at practices, but delays hamper the plan

Image of medical billing

Effectively handling clinical denials amid a pandemic backlog of elective surgeries

Man thinks about automation strategy with images of maps, data, digital icons superimposed on image" tit

HGS AxisPoint Health to speak at SNP Alliance Spring Roundtable

IAOP Global Outsourcing 100 logo 2021

HGS Healthcare team recognized by IAOP as a Leader for ten years in a row!

Image of a doctor holding a mobile phone

COVID-19 and healthcare: 3 areas of market focus

HGS Healthcare team placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

746441548

For better RCM, prioritize people and track with technology

Proper revenue cycle management (RCM) involves careful documentation of the entire patient journey. Once captured by a proficient employee, patient and member data can be handed over to AI-based systems to reveal insights.
Image of a group of doctors in discussion

258+ healthcare revenue cycle companies to know | 2020

Image of a man on the phone

Preventing and appealing clinical denials with analytics, automation, and AI

U.S. hospitals lose $262 billion due to denied claims each year, representing 10% of the total claims paid. Unraveling the root cause of denials costs an average of $118 for each claim. Applying modern technology — such as analytics, automation, and artificial intelligence (AI) — can help to increase the number of clinical denials investigated, boost appeal effectiveness, and unearth root cause.
image of a doctor greeting her patient at a tele-visit

COVID-19 and healthcare: 3 areas of market focus

COVID-19 has heightened the focus on optimized provider data management, utilization management, nurse triage, and telemedicine for payers and providers, both during and after the pandemic subsides.

Three digitized ways to improve the member experience

COVID-19 update

A COVID-19 update from our company’s consulting physician

Throughout 2020 and as we plan for 2021, HGS has trusted the…
Image of a young female healthcare worker in a hospital setting

Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay

Image of a woman looking at medical records

HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management

healthcare-digital-enablement

Member experience: Never a better time for digital enablement

Health plans are all too familiar with the challenges of member…
Steviews award for women in business 2020

Donna Martin, SVP of HGS Healthcare, is a Stevie award-winning “Female Executive of the Year – Business Services” for 2020

Precision utilization management: Meeting patients where they are

Providers view prior authorization as a manual, burdensome, and…

Everest Group identifies HGS Healthcare team as a Major Contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®

Bridging provider-payer gaps with today’s technology

Across the world, today’s healthcare organizations are sharing…
Image of Everest Group report

Report | Count on a star performer!

HGS Healthcare team members recognized with a 2020 IAOP Global Impact Sourcing Award

4 ways that healthcare systems can manage denied claims

Healthcare systems can better manage denied claims by investing in the front office, improving coding and documentation with technology, improving denial turnaround times, and developing distinct workflows for denials and rejections.
healthcare-patient-empahty

Healthcare customer engagement: Charting an empathetic experience

At the heart of all great customer engagement strategies is empathy – especially in healthcare. COVID-19 has created an opportunity for a CX reset that fully recognizes customer emotions.
mental health

For a more holistic SDoH picture, look at social determinants of mental health

By Daniel A. Schulte, Senior Vice President, Provider Operations,…
Image of a doctor holding a smartphone

Picking up the pace: Healthcare’s evolution to social media

Healthcare has room to grow in providing a B2C social media experience for members/patients and, for several reasons, should pick up the pace of adoption.
Image of a tablet and a stethoscope

Webinar | Social determinants of health: Your questions answered

Donna Martin SVP Healthcare Business Developme…
cover

20/20 vision: 9 trends at the heart of tomorrow’s healthcare

From an in-control consumer to digital experience and telemedicine,…
1021932094

Medical credentialing: A safeguard worthy of significant support

By Priyankar Bhattacharya, HGS Senior Manager, Provider Network…
1031964343

Next frontier in healthcare claims automation

By Manjunath, Practice Lead, Claims Adjudication, HGS Claims…

HGS hits $1 billion in recovered payments for healthcare systems’ toughest claims

payment calculator

Pre-pay, post-pay, and blended payment integrity: Prevention worth the cure

By Anju Sah, General Manager, Operations; HGS Healthcare Today’s…
Image of a user call Uber

eBook | The uberification of health insurance

pulse oximeter

Pulse check on healthcare delivery transformation

This article was published in IAOP Pulse magazine. By Anand…
network represented by spider web

3 ways collaborative care can drive better outcomes

By Krithika Srivats, Vice President, HGS Healthcare Practice…
surge shown by a chart

Volume-to-value shift drives surge in demand for revenue cycle management outsourcing

By Dan Schulte, Senior Vice President, HGS Healthcare Today’s…
true partnership represented by puzzle pieces

4 ways healthcare BPO partnerships deliver

By Austin Ridgeway, Director, Sales Support and Business Development,…
chart on a tablet

Provider database management: Getting it right

By Priya Sabharwal, HGS Practice Leader, Network Operations;…
claims paperwork upon receipt

Re-engineer, automate to avoid claims errors

By Manjunath; Practice Lead, Claims Adjudication; HGS Healthcare…

Join HGS Healthcare

Grow with us. Let us help achieve your dreams.

Careers

Global locations

USA • India • Philippines • Jamaica

© HGS Healthcare LLC. All rights reserved.

HGS Healthcare logo

Privacy | GDPR | Complaints | Sitemap |

Connect with our experts

Say hello
X