“For our more than 10,000 diverse employees, work life goes beyond hard work but a life experience where they are given opportunities to grow from the moment they join our team to being molded as leaders of tomorrow. Our corporate culture, where everyone is obsessed with operational excellence and innovation to become a reliable partner of our customers, has paved the way for us to be entrusted by the most respectable brands in the world.”
— Pushkar Misra, President & CEO, HGS Healthcare Philippines
Ready. Resourceful. Resilient.
69 NPS score for
BPO clients
64% of leadership
promoted internally
10,000+ team members
strong
90% of staff moved to
work-at-home model
<2% voluntary
attrition
Merit increases
issued
Internal promotions given
Performance bonuses awarded
No layoffs due to pandemic
“We went to an almost complete work-from-home structure within a matter of two days. The speed with which we were able to implement that—to get the agents at home with equipment, voice quality and metrics and everything being maintained—was amazing.”
— Customer Care Director, Global Electronics Client
Many of our contact center employees in the Philippines and around the world have successfully transitioned to remote operations. Learn more about the Work@Home program here, and contact us below for a free consultation.
We are a global leader in business process management (BPM).
Quezon City, NCR
11F to 21F ZETA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor, GIGA Tower, Bridgetowne
E. Rodriguez Jr Avenue, Brgy Ugong Norte
Quezon City, NCR 1110, Philippines
+63-2-3434-5300
+63-2-8653-7979
Alabang, Muntinlupa City, NCR
7F Aeon Prime Center
North Bridgeway Avenue corner Alabang-Zapote Road
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Ground Floor Filinvest One
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
7F, 8F & 12F Plaza E Building
Northgate Cyberzone, Filinvest Corporate City
Alabang, Muntinlupa City, NCR 1781, Philippines
+63-2-3434-5300
+63-2-8653-7979
Iloilo City
Ground Floor to 4F Ayala Techno Hub
Boardwalk Avenue, Smallville Business Center
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
17F to 19F SM Strata
Benigno Aquino Avenue
Mandurriao, Iloilo City 5000 Philippines
+63-2-3434-5300
+63-2-8653-7979
Whether you have current contact center operations in the Philippines or are considering the area for the first time, we invite you to virtually tour our Bridgetowne site in Manila.
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Kimberly Dou2021-05-04 14:29:002021-07-30 08:15:50Effectively handling clinical denials amid a pandemic backlog of elective surgeries
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Krishna Kumar2021-05-03 05:54:002022-02-17 23:18:29Modeling impactability with predictive analytics can drive better outcomes in whole-person care
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Kimberly Dou2021-04-15 12:21:002021-12-03 12:20:04HGS Healthcare team recognized as an Innovator in the RCM Business Process Transformation 2021 RadarView Report
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Krishna Kumar2021-04-06 04:50:002021-07-30 08:23:50HGS AxisPoint Health to speak at SNP Alliance Spring Roundtable
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Kimberly Dou2021-02-27 12:38:002021-12-03 12:23:57HGS Healthcare team recognized by IAOP as a Leader for ten years in a row!
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Krishna Kumar2021-02-26 08:09:002021-09-08 13:04:16COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar2021-02-22 09:07:002021-07-30 08:25:43Modernizing your contact center: The first step toward a more engaging patient experience
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Kimberly Dou2021-02-12 19:40:142021-12-09 17:05:40HGS Healthcare team placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
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Virgil Wong
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Virgil Wong2021-02-08 17:05:592021-12-24 12:33:50For better RCM, prioritize people and track with technology
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Krishna Kumar2021-02-04 08:50:002021-07-30 08:26:32258+ healthcare revenue cycle companies to know | 2020
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Virgil Wong2021-02-01 17:06:512021-07-30 08:31:46Preventing and appealing clinical denials with analytics, automation, and AI
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Virgil Wong
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Virgil Wong2021-01-20 19:46:542021-07-30 08:30:15COVID-19 and healthcare: 3 areas of market focus
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Krishna Kumar
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Krishna Kumar2021-01-13 08:58:002021-07-30 08:27:19Three digitized ways to improve the member experience
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Virgil Wong
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Virgil Wong2021-01-06 22:07:382021-07-30 08:27:45A COVID-19 update from our company’s consulting physician
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Krishna Kumar
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Krishna Kumar2021-01-05 09:05:002021-07-30 13:27:49Eyeing the future: E/M will disrupt, the PHE will end, telehealth will stay
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Kimberly Dou
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Kimberly Dou2020-12-16 16:09:002022-02-18 12:33:45Report | HGS recognized as a leader in Gartner 2021 Magic Quadrant for customer service BPO
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Krishna Kumar
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Krishna Kumar2020-12-10 09:06:002021-07-30 13:28:13HGS Axispoint Health and Parkland Community Health Plan partner to deliver disease management
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Virgil Wong
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Virgil Wong2020-11-25 00:33:002021-09-14 11:32:15Member experience: Never a better time for digital enablement
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Michelle Caddey Maclean2020-10-15 17:32:002021-12-01 18:18:44Donna Martin, SVP of HGS Healthcare, is a Stevie award-winning “Female Executive of the Year – Business Services” for 2020
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Krishna Kumar
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Krishna Kumar2020-10-01 03:45:002021-09-12 17:51:45HGS introduces EDE Pathway Solution to streamline enrollment for health plan issuers to be utilized by brokers and consumers
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Virgil Wong
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Virgil Wong2020-09-22 17:00:142021-11-23 11:44:34Precision utilization management: Meeting patients where they are
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Krishna Kumar2020-08-27 04:06:002021-12-03 12:31:52Everest Group identifies HGS Healthcare team as a Major Contender and star performer in its Healthcare Payer Operations Services PEAK Matrix®
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Virgil Wong
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Virgil Wong2020-08-05 12:48:472021-11-23 11:58:52Bridging provider-payer gaps with today’s technology
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Kimberly Dou
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Kimberly Dou2020-07-27 15:39:002022-02-22 06:58:50Report | Count on a star performer!
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Kimberly Dou2020-07-15 12:48:002021-12-03 12:36:19HGS Healthcare team members recognized with a 2020 IAOP Global Impact Sourcing Award
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Virgil Wong2020-07-10 15:37:512021-09-12 16:40:384 ways that healthcare systems can manage denied claims
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Virgil Wong2020-06-19 14:46:282021-09-12 16:39:47Healthcare customer engagement: Charting an empathetic experience
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Virgil Wong2020-03-05 09:16:342021-11-26 09:55:49For a more holistic SDoH picture, look at social determinants of mental health
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Virgil Wong2020-02-05 11:02:302021-12-24 12:45:21Picking up the pace: Healthcare’s evolution to social media
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Kimberly Dou2020-01-15 09:51:002021-12-29 14:58:36Webinar | Social determinants of health: Your questions answered
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Virgil Wong2020-01-06 18:02:142021-11-26 09:58:5120/20 vision: 9 trends at the heart of tomorrow’s healthcare
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Virgil Wong
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Virgil Wong2019-11-19 21:38:042021-12-24 12:30:10Medical credentialing: A safeguard worthy of significant support
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Virgil Wong2019-09-10 20:54:392021-11-26 10:08:39Next frontier in healthcare claims automation
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Michelle Caddey Maclean
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Michelle Caddey Maclean2019-09-05 07:00:002021-09-12 17:52:29HGS hits $1 billion in recovered payments for healthcare systems’ toughest claims
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Virgil Wong
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Virgil Wong2019-08-27 20:12:502021-11-26 10:18:56Pre-pay, post-pay, and blended payment integrity: Prevention worth the cure
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Kimberly Dou
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Kimberly Dou2019-08-26 14:00:002022-02-22 07:00:54eBook | The uberification of health insurance
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Virgil Wong
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Virgil Wong2019-07-30 19:01:002021-11-26 10:26:27Pulse check on healthcare delivery transformation
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Virgil Wong2019-06-19 00:13:582022-01-04 11:28:123 ways collaborative care can drive better outcomes
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Virgil Wong2019-05-01 10:57:492022-01-04 11:25:18Volume-to-value shift drives surge in demand for revenue cycle management outsourcing
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Virgil Wong2019-04-03 10:28:302022-01-04 11:24:224 ways healthcare BPO partnerships deliver
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Virgil Wong2019-02-20 12:13:162022-01-04 11:26:55Provider database management: Getting it right
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Virgil Wong2019-01-23 11:31:232022-01-04 11:20:49Re-engineer, automate to avoid claims errors