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COVID-19 and healthcare: 3 areas of market focus


Roxy Nacu, HGS Director of Center of Excellence for Healthcare Engagement, Roxy Nacu is a certified professional Lean Six Sigma (LSS) Master Black Belt practitioner with more than 16 years of experience in BPO.

Article originally published on Healthcare Business Today
Written by Roxy Nacu

From delayed or avoided healthcare procedures to lost insurance coverage, COVID-19 has affected almost every aspect of our lives. The primary effects have been well documented, and the secondary effects will present transformational challenges to the healthcare system. Increasingly, there are three emerging areas of opportunity to treat healthcare patients post-pandemic:

Provider data management

Health plans that own inaccurate and poorly managed provider directories are already challenged with dissatisfied members, provider abrasion and fines. Post pandemic, PDM challenges will only accelerate. The demographic shift to less populated communities may impact members’ access to care and their ability to find updated information in their plan’s provider data.

PDM will increasingly serve as a critical health system touchpoint across these areas:

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